What is Antares Cigars?
Antares Cigars is a premium cigar brand born from a shared passion for exceptional tobacco. Our journey began with a desire to create a smoking experience that transcends the ordinary, leading to the birth of Antares. Named after the mesmerizing star, our brand embodies dedication to craftsmanship and innovation, offering a unique and unforgettable tobacco experience.
What types of cigars do you offer?
Do you offer custom cigar boxes?
Yes, we provide custom cigar boxes tailored for weddings, corporate gatherings, and other special events. Our boxes can be personalized with engravings, logos, and color schemes to match your event’s theme. They serve as memorable keepsakes for your guests.
Do you offer live cigar rolling services?
Absolutely! We offer live cigar rolling experiences for events, where skilled rollers craft premium cigars on-site, adding a sophisticated touch to your celebration. Packages include hand-rolled cigars, personalized bands, and a cigar sommelier host.
Do you offer international shipping?
Currently, we do not offer international shipping. All orders are processed and shipped within the United States.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.
Do you offer free shipping?
We do not offer free shipping. Shipping costs are calculated at checkout based on your location and the size of your order.
What is your return policy?
To be eligible for a refund, items must be in their original condition, unopened, and unused. Returns must be initiated within 15 days of delivery. Refunds will be processed to the original payment method. Please note that cigars that have been opened or partially smoked are not eligible for return.
How do I initiate a return?
To request a return, please contact our customer service team at [email protected] with your order details and reason for the return. We will provide you with instructions on how to return the item.
Are there any restocking fees?
Yes, packages returned to us marked “Refused”, “Undeliverable”, “Unclaimed”, “Prohibited”, or otherwise are subject to a 25% restocking fee. Additionally, the shipping cost paid by the customer will not be refunded.
How can I contact customer service?
For any inquiries or assistance, please reach out to our customer service team at [email protected] or call us at (305) 389-7447. We are here to help and ensure your satisfaction.
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